Home/Salon no-shows
How to reduce no-shows at a salon
The empty chair is the whole problem. This is the short version that does not pretend there is one national no-show rate.
Text the visit they already booked
If the colour is in Google Calendar, the reminder should leave before the day, with the time and your name on it. Autext does that from the event. It does not ask the client to learn a new app.
Let them answer in one word
YES confirms. C cancels while you can still fill the gap. A reply you have to decode at 7pm is how the gap survives.
An example, not a statistic
Say a colour is $180 and one person does not come. That hour did not earn $180. If that happens twice a week, the example is $360. Your number is yours. Autext does not publish a salon average, because we do not have one.
A deposit is a separate decision
Some chairs take a deposit on their own Stripe account. Autext can do that from the booking page ($21 a month ex GST, or included on Team). It is not required to send the reminder. Starter reminders start at $15 a month ex GST.
SMS remindersSalon booking softwareDeposits
Questions
Will a reminder stop every no-show?
No. It gives them the time again, and a way to cancel. People still get sick.
Where do I start?
Connect the calendar, send yourself the test text, then turn on the day-before reminder.